Support

Before you travel

• Use the venue detail screen to open the official lane page, lesson page or venue website.
• Treat published lane schedules and swim-time guides as helpful comparisons, not guaranteed inventory.
• Prices, lesson groups and recovery offers can still change at the venue after publication.

Location and distance

• Tap Near me if you want the app to request location and sort by distance automatically.
• If you prefer not to grant location, type a suburb, postcode or address and choose a suggestion instead.

Venue-specific questions

For pool entry, lesson enrolments, squad placements, recovery bookings, beach access or opening hours, use the official venue website or phone link shown in the app. Those details belong to the venue operator.

Report missing or incorrect details

If Aqua Local is missing a pool, sauna, beach, water activity, event or club, open the app, tap the information button and choose Report. Include the venue name, suburb and official website link, but do not include sensitive personal information. The source will be checked before anything is added.

Privacy choices and deletion

Usage analytics and external address lookup are off until allowed and can be changed under Help > Privacy inside Aqua Local. Every submitted report shows a reference. To request deletion from active storage before the automatic 90-day expiry, open the report form, choose Privacy request and include the original reference. Do not include sensitive personal information.

What this support page covers

This page is the public support reference for Aqua Local itself. It explains how the app works and which official links to use for confirmation. Corrections and missing-place requests use the private, rate-limited report form inside the app; the form does not request an email address.

Related pages